UK Delivery Policy

Dispatch

We dispatch orders within 1–2 working days.

Personalised and made-to-order products may require additional preparation time. Any additional preparation time will be clearly stated on the relevant product page.

Delivery estimates

UK delivery typically takes 1–3 working days after dispatch, depending on the delivery option selected at checkout.

Delivery times are estimates and are not guaranteed arrival dates.

Delivery options and costs

Available UK delivery options and their costs are displayed at checkout. You can choose your preferred option before placing your order.

Free UK delivery

Free UK delivery applies to orders over £25. Eligibility and available delivery options will be confirmed at checkout.

Tracking and delays

Tracking information will be provided where available.

Occasionally, deliveries may be delayed by the carrier or circumstances outside our control. If your order appears delayed, please contact our customer support team using the details on our website or your order confirmation.

Delivery address

Please check that your delivery address is correct before placing your order. We may be unable to change it after the order has been dispatched.

Missed or unsuccessful deliveries

If delivery cannot be completed, the carrier may leave further instructions or attempt delivery again. Please follow the carrier’s instructions or contact our customer support team if you require assistance.

Customer support

If you have any questions about your delivery, please contact our customer support team and include your order details so we can assist you.